One of the Nation’s Best Cities Raises the Bar Even Higher!
Professional Division Case Study
#5104
One of the Nation's Best Cities Raises the Bar Even Higher! Client Description
City of Blue Ash, Ohio - Department of City Services, Facilities Maintenance, and Special Events.
Rated one of the top 50 cities in America, Blue Ash is committed to excellence in every category of municipal services.
Challenge
Challenge was to make a widely respected, highly competent group "excellent."
Insight
Files, systems and procedures were not aligned with and not supportive of committed department goals.
Solutions/Results
Working Order led the analysis of all existing paper systems and procedures, focusing on measurement of support of committed goals. New standards, systems and procedures were instituted providing essential records, forms, files, and checklists by function and category.
Client Comment
"We hired Working Order to clean up our filing system and help us raise the bar. Our attitude in Blue Ash is that everything has to have a plan. Working Order helped us create a fantastic plan and everything was beautifully executed. I couldn't be more pleased." Tom Murphy
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